Mortgage Industry’s Next Chapter

For nearly anyone working in the residential mortgage industry since the mid-1980s, our industry has been shaped by a single, powerful force: the refinance cycle. Rates fell, borrowers refinanced, volumes surged, and the system reset. That pattern repeated itself as the ten-year treasury rate consistently and repetitively fell during a 40-year cycle becoming so ingrained that it came to define how lenders built their businesses, how capital flowed through the system, and how success was…

Rethinking Underwriting Into Intelligent Automation

The mortgage industry has long been defined by the paradox of being both highly standardized and deeply manual, governed by rigid guidelines yet executed through labor-intensive processes that leave ample room for inconsistency and friction. This is most evident in underwriting, where highly trained professionals sift through stacks of borrower documents (i.e., pay stubs, tax returns, bank statements) reconciling data and translating findings into conditions that drive the loan forward….

Apr. 13: AI, LOS, subservicing, MERS review, fraud prevention tools; webinars; wholesale & correspondent news

If you want to be paid to move to, or stay in, Detroit, this new program paying big bucks is your chance! Hats off to those marketing folks… Do you know the difference between “used,” “pre-owned,” and “pre-loved?” Marketing. Words matter. Do you know the difference between a mortgage and a lien? A mortgage (“death pledge,” same root as mortician or mortuary) is the loan you take out to buy property, and a lien is a clause in the mortgage contract which gives the lender the right to hold and…

Apr. 11: Thoughts on customer service, DPAs; Mortgage executive orders; Ginnie Mae: en fuego; Saturday Spotlight: Gershman Mortgage

Collections of people who work at lenders, investors, and especially third-party providers spend a chunk of their time in hotels, probably rack up loyalty points with certain hotel chains. They’re an “asset” for you, but a “liability” for hotels. Hotel and motel chains have to literally account for the fact that they technically owe their customers money. This adds up: seven large hotel groups collectively owe $11.6 billion to their guests , squirreled away across millions of loyalty…

Apr. 10: Consumer Direct, LO jobs; UAD 3.6, spec pool tools; credit report FICO program; trends for LOs to monitor

Let’s take a look at the mail bag. “Rob, with the war in the Middle East pushing gas prices higher, and transportation costs impacting everything, are you seeing a shift in what lender sales managers are telling their staff? ” Absolutely. We are constantly reminded that interest rates are out of our control, and lenders are focusing on how to grow in a tough market, and training and encouraging MLOs to use the tools they have to help borrowers and “play the long game.” Having humans involved…

Mortgage Tech Has a Truth Problem

The mortgage industry loves to talk about the future. For at least a decade, that future has sounded the same: fully digital, end-to-end, frictionless. Every few years, we give it a new label: “digital mortgage,” “point-of-sale transformation,” “tip-to-tail.” Now it’s AI. Same promise, new packaging. And yet, here we are; still stitching together systems, still reconciling numbers between screens, still asking humans to interpret what machines should already know. The issue isn’t that the…

Apr. 9: MLO, AE jobs; Commercial, UAD 3.6, data analysis tools; pieces on AI governance, consistency, and focusing on the basics

My cat Myrtle never had much use for a credit report. Nor credit scores, which came along in 1958, nor a FICO score (1989). Millions of borrowers were analyzed without them. Rumors swirl of the FHFA, overseer of Freddie and Fannie, “operationalizing” VantageScore any day now. VantageScore, created in 2006, is a joint venture by the three major credit bureaus (Equifax, Experian, and TransUnion). Will it change your lending process? Possibly. Do government regulations change your lending…

Why Perception, Trust, and Timing Are Reshaping the Modern Home Buyer

After years as a housing economist, it becomes clear that the numbers only tell part of the housing story. On paper, it is straightforward. Prices, incomes, and interest rates interact to determine affordability. In practice, it is far more complicated because those numbers are filtered through human behavior, perception, and trust. That gap between what is true and what people believe to be true is at the crux of today’s housing market dynamics. Many borrowers are convinced affordability is…

Voice of the Industry: Michael Tannenbaum

My path into mortgage was not accidental, but it also was not linear. I was first exposed to the space as a student during the financial crisis, when I was studying real estate and working as a research assistant at a mortgage-focused research center. At that time, the work was closely tied to the government’s response to the crisis, which gave me an early appreciation for how central mortgage is to the broader economy. It is not just a financial product. It is a system that sits at the…

Apr. 8: LO jobs; Mastermind Summit, property mining, AI processing tools; STRATMOR & subservicing; LOs & re-engaging clients; cease fire & rates

“You’ll never guess what this 1980’s actress looks like now !” Okay, that’s an example of a sensationalist click bait headline. Farce aside, nearly everyone changes in 40 years, anyway, as does the population. U.S. population growth slowed sharply between July 2024 and July 2025, rising just 1.8 million people (0.5 percent) to 341.8 million, the weakest growth since the early pandemic. This was driven primarily by a steep 54 percent drop in net international migration from 2.7 million to 1.3…