“On my first day at astronaut training, I vomited and asked the instructor, ‘Is this normal?’ She replied, ‘Not during a written exam, no.’ Training: so important, especially when clients are so valuable. “Rob, have you heard that retail and DTC lenders have stepped up their training and monitoring of loan officers?” Absolutely. The same granular examination that is applied to borrowers is being applied to LOs, and not only with credit checks and background searches. Originators are expensive, as are leads, and the analysis...