Month: May 2026

I think most of us feel beaten over the head with the topic of AI in every conference, meeting, or blog post. But the way consumers are using AI is telling us about a bigger shift happening, one that exposes a larger symptom of a problem we may be ignoring despite the constant conversation. I recently spent a week at a philosophy conference, listening to academics and practitioners across fields (medicine, education, sports, finance) circle back to the same conversation we’re all having. AI…

How ‘bout this one: A firefighter went to the college graduation ceremony for a baby he helped deliver many years ago. Loan originators can be involved in many life events of their clients as well, as the months and years roll on, something that a software program can’t do. They’re also in a great position to explain the nuances of the summer home buying season to clients. They know that rates aren’t the only thing making homes unaffordable. The median home price rose from $274,900 in Q4 2019…

How about we start the week with some “actual intelligence” instead of “artificial intelligence”? I’ve never heard the terms empathy, wisdom, or experience applied to software, but good originators have all of those, and more, as well as a keen interest in their pool of potential borrowers. The gap between where rates are and where households “need them to be” is suppressing labor mobility, distorting retirement decisions, and reshaping expectations about generational wealth building: 56…