The mortgage industry has long been defined by the paradox of being both highly standardized and deeply manual, governed by rigid guidelines yet executed through labor-intensive processes that leave ample...

The mortgage industry loves to talk about the future. For at least a decade, that future has sounded the same: fully digital, end-to-end, frictionless. Every few years, we give it...

After years as a housing economist, it becomes clear that the numbers only tell part of the housing story. On paper, it is straightforward. Prices, incomes, and interest rates interact...

March is the only month this industry feels bad about what it does to women. The other 11, it doesn't think about us at all. I've been in mortgage long...