Apr. 14: AE, Ops Mgr. jobs; MERS review, TPO, virtual LO, digital ass’t, HELOC, warehouse products; Policy moves for LOs to watch

“A tax versus a fine? A fine is a tax for doing something wrong. A tax is a fine for doing something right.” Yes, the traditional tax deadline is tomorrow, with our tax dollars funding a plethora of government programs and payrolls. Money for the government can come from individual income taxes, payroll taxes, and corporate income taxes, and it collects revenue from excise taxes, estate taxes, tariffs, and fees, which together finance public services and programs. It’s hard to believe that…

The Signal Has Been Sent. Will We Answer It?

Last month, the Trump administration issued an executive order aimed at housing finance. Within the EO the following was spelled out: Sec . 7 . Digital Mortgage Modernization . The Secretary of HUD, the Secretary of VA, and the Director of the FHFA shall consider, as appropriate and consistent with applicable law: (i) eliminating unnecessary wet-signature requirements for disclosures, applications, closing documents, and similar documents; (ii) standardizing acceptance of electronic…

Mortgage Industry’s Next Chapter

For nearly anyone working in the residential mortgage industry since the mid-1980s, our industry has been shaped by a single, powerful force: the refinance cycle. Rates fell, borrowers refinanced, volumes surged, and the system reset. That pattern repeated itself as the ten-year treasury rate consistently and repetitively fell during a 40-year cycle becoming so ingrained that it came to define how lenders built their businesses, how capital flowed through the system, and how success was…

Rethinking Underwriting Into Intelligent Automation

The mortgage industry has long been defined by the paradox of being both highly standardized and deeply manual, governed by rigid guidelines yet executed through labor-intensive processes that leave ample room for inconsistency and friction. This is most evident in underwriting, where highly trained professionals sift through stacks of borrower documents (i.e., pay stubs, tax returns, bank statements) reconciling data and translating findings into conditions that drive the loan forward….

Apr. 13: AI, LOS, subservicing, MERS review, fraud prevention tools; webinars; wholesale & correspondent news

If you want to be paid to move to, or stay in, Detroit, this new program paying big bucks is your chance! Hats off to those marketing folks… Do you know the difference between “used,” “pre-owned,” and “pre-loved?” Marketing. Words matter. Do you know the difference between a mortgage and a lien? A mortgage (“death pledge,” same root as mortician or mortuary) is the loan you take out to buy property, and a lien is a clause in the mortgage contract which gives the lender the right to hold and…

Apr. 11: Thoughts on customer service, DPAs; Mortgage executive orders; Ginnie Mae: en fuego; Saturday Spotlight: Gershman Mortgage

Collections of people who work at lenders, investors, and especially third-party providers spend a chunk of their time in hotels, probably rack up loyalty points with certain hotel chains. They’re an “asset” for you, but a “liability” for hotels. Hotel and motel chains have to literally account for the fact that they technically owe their customers money. This adds up: seven large hotel groups collectively owe $11.6 billion to their guests , squirreled away across millions of loyalty…

Apr. 10: Consumer Direct, LO jobs; UAD 3.6, spec pool tools; credit report FICO program; trends for LOs to monitor

Let’s take a look at the mail bag. “Rob, with the war in the Middle East pushing gas prices higher, and transportation costs impacting everything, are you seeing a shift in what lender sales managers are telling their staff? ” Absolutely. We are constantly reminded that interest rates are out of our control, and lenders are focusing on how to grow in a tough market, and training and encouraging MLOs to use the tools they have to help borrowers and “play the long game.” Having humans involved…