TrustEngine

Built on a legacy of industry-leading mortgage presentations, MortgageCoach equips loan officers with the tools to deliver world-class advice and elevate the borrower experience. Flexible for individual LOs, growing branches, and enterprise lenders alike.

At the core: Homeowner Strategies. Dynamic, visual presentations that help borrowers understand their options, weigh trade-offs, and choose their best path forward. No more fee sheets. A goal-oriented experience that builds trust and cuts rate-shopping. Loan officers build these strategies in minutes, at their desk or between appointments.

MortgageCoach supports a full range of presentation types, including a Total Cost Analysis, open house flyers, seller buydowns, rent vs. own, and single loan option, covering loan types from Fixed Rate, ARM, and Temporary Buydown to Debt Consolidation, Piggyback/Second Mortgages, HELOC, and Construction to Perm.

Now powered by AI trained specifically on mortgage advice. AI-created presentations cover ARM loans and temporary buydowns, our #1 most-requested feature after fee support. They pull existing fee templates in automatically. No manual entry required.

Loan officers can generate a personalized MortgageCoach Loan Comparison for borrowers via the web or the MortgageCoach mobile app. Within Encompass, they can use live loan data directly, eliminating manual entry and the need to toggle between systems. However they access it, the result is the same: a dynamic, side-by-side comparison of loan options that illustrates the short- and long-term financial impact of each scenario. Borrowers see the tradeoffs clearly. Loan officers use these comparisons as the foundation for guided conversations. LOs can also create short annotated videos to prepare borrowers before a conversation, and once a decision is made, generate a single MortgageCoach Loan Presentation for the borrower’s records.

Instead of building presentations manually, loan officers can now review auto-generated strategies, including downpayment and points options for purchase loans, or term optimization for refinances.

Additional enhancements:

• Automated logic for scenario creation and recommendations
• Embedded AI loan officer assistant with chat summaries that surface borrower insights and key takeaways
• In-app presentation tools, including video messaging, customizable layouts, and visual callouts
• Real-time data connectivity with Encompass to dynamically generate and update borrower strategies
• Enhanced fee handling with improved categorization aligned with compliance requirements, including Reg Z

MortgageCoach also removes the guesswork from database engagement. Non-credit opportunities surface automatically, so loan officers reach borrowers before they even think about shopping elsewhere.

TrustEngine delivers the complete package: more conversions, higher trust, stronger relationships, and an advice experience that helps you leave your competitors behind. 

For more information, visit https://trustengine.com/mortgage-coach