What if your client called the CFPB about a servicing issue, or any issue, and no one answered? Things are changing, but for a thorough write up on the current situation, check out Debra Gaveglio & Donna Schmidt’s “Harmonizing Regulatory Compliance and Industry Perspectives: Leveraging Consumer Protection and Mortgage Servicing Loss Mitigation.” At its peak, the Consumer Finance Protection Bureau had about 1,700 staff.
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